The terms and conditions listed below are for chargeable work direct to a member of the public or landlord.

 

Working hours

We will carry out work during our normal working hours 10am to 6pm Monday to Friday and occasional Saturdays at Marshall's Appliance Care & Vacuum Repair discretion unless by prior agreement we say otherwise.

 

We will agree with you the work we will carry out, we will then carry it out as soon as is practically possible, subject to the availability of an engineer.

 

Guarantee period

Our labour is guaranteed for a period of between 3-6 months from the date of the repair the guarantee period will be stated on your invoice

 

Defective work

If as a result of defective work, then we will re-perform our work free of charge. Our work is guaranteed for the guarantee period as detailed in these terms and conditions. This is limited to the replacement of the part we have fitted and does not cover any subsequent unrelated breakdown/fault on the appliance.

 

If such a visit is caused by misuse, reasonable wear and tear or we are unable to find a fault during our visit, we reserve the right to charge for our labour.

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Accessibility

All repairs will require full and easy access to the appliance (e.g. our engineer must be able to access and move an appliance without the risk of damage to surrounding units, plinths, worktops, floor coverings, etc. or without the risk of injury to themselves. If we are unable to carry out a repair due lack of access, we reserve the right to charge for our abortive visit.

 

Parking

Parking must be provided that gives reasonable access to the property where the engineer is to be working. If parking is pay and display or permit controlled, it is the customers’ responsibility to ensure that the correct permits and access is obtained prior to the engineers visit.

 

Materials

Materials that are used for the work are guaranteed for the guarantee period as detailed in these terms and conditions or at the discretion of Marshalls Appliance Care & Vacuum Repair. If the materials are defective then we will repair or replace the defective materials free of charge subject to the terms of our spare parts suppliers.

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We stock numerous parts for many models but we can not accept responsibility for attending to a customer and not having the necessary part on the first call as we cannot keep all parts for all appliances within this stock.

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We order parts via the manufacturer and preferred suppliers based upon costs and stock availability. Most parts will be available the next day if we have been able to process your order by 3pm. The next day delivery can be between 08:00 – 17:00

 

Some parts are special order, meaning that the manufacturer and/or supplier do not have these in stock. special order parts may take 4-6 weeks for delivery. In rare cases the delivery time may exceed 6 weeks.

 

Test period

A test period after completion due to the nature of the work which was been undertaken. In some cases due to the nature of the fault the appliance may fail again shortly after undertaking a repair.

 

Should the repair not have been effective than the product must be inspected by an engineer employed by Marshall's Appliance Care & Vacuum Repair and any parts that have been used must be recovered prior to any request for a refund. There will be a charge for consumables used as these are not recoverable, also the labour content will not be subject to a refund.

 

Complaints

Complaints regarding your repair please email Marshalls.uk@hotmail.com within 24 hours of our engineer attending quoting your name, postcode and a brief description of your grievance. We aim to respond within 5 working days.

Marshall's Appliance Care & Vacuum Repair do not accept any liability for damage unless we have been negligent. Any alleged damage claim must be reported verbally directly to us within 24 hours of our service visit and followed up in writing with 7 days substantiating your allegations.

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Our service and guarantee does not include:

• Repairs needed due to design faults

• Improvements needed to your electrical/gas or general installation

• Removing any waste materials

• Any faults we suspect that were caused intentionally

• Misuse, negligence, damage, blockages and general wear and tear

• Domestic appliances being used in a commercial environment

• Consumable items i.e. lights, lamps, belts, carbon brushes or any removable parts made of glass or plastic

• Or any cosmetic damage not caused by Marshall's Appliances Care & Vacuum Repair